Refund policy
Thank you for shopping with HIVE.
Because all of our products are made to order, we do not accept returns or exchanges due to change of mind, incorrect size selection, personal preference, or ordering mistakes made by the customer.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or if you receive the wrong item, please contact us within 14 days of receiving your order.
To report an issue, email:
Please include:
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Your order number
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A description of the issue
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Clear photos showing the problem
After reviewing the claim, we may offer a replacement or a refund where appropriate.
Returns
All return requests must be approved by HIVE before any item is sent back.
Items returned without prior authorization may not be accepted.
The customer is responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Return instructions and the appropriate return address will be provided by email if a return is approved.
Exchanges
We do not offer exchanges for incorrect size selection, change of mind, or personal preference.
If a product arrives damaged, defective, or incorrect, we will work with you to provide a suitable solution.
European Union Customers
If your order is shipped to a country within the European Union, you may have additional consumer rights under applicable local laws.
Nothing in this policy limits any mandatory consumer rights provided under the laws of your country of residence.
Refunds
If a refund is approved, it will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your bank, card issuer, or payment provider.
For any questions regarding returns or refunds, please contact: