Shipping policy
Thank you for shopping with HIVE.
All products are made to order and fulfilled by our production partner. Because each item is produced after an order is placed, processing and shipping times may vary.
Order Processing
Orders are typically processed within 2–7 business days before shipment.
Processing times may be longer during holidays, peak seasons, or due to circumstances beyond our control.
Shipping Times
Shipping times vary depending on the destination country and carrier.
Estimated delivery times are provided for reference only and are not guaranteed.
Delays caused by customs, weather conditions, carrier issues, or other unforeseen circumstances are outside of our control.
International Shipping
We ship worldwide where our fulfillment partners and shipping carriers operate.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Tracking Information
When available, tracking information will be provided once your order has been shipped.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us at:
We will work with the shipping carrier and fulfillment partner to investigate the issue.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for orders delivered to an incorrect address provided by the customer.
Contact
For shipping-related questions, please contact: